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Patient service representative
Scripps Health Oceanside, CA
$22-31 (estimate)
Full Time | Hospital Just Posted
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Scripps Health is Hiring a Patient service representative Near Oceanside, CA

Job Description

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team supporting Scripps Coastal Medical Center Oceanside as a Patient Service Representative in the Family Practice department.

The ideal candidate will thrive in a high call volume and patient volume environment and enjoy working and learning in a variety of areas while providing excellent customer service.

You’ll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following :

  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information;

ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.

  • Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
  • Initiating and validating referrals / authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday Friday schedule from 8 : 30AM 5 : 30PM (may include rotating Saturday coverage).

Position Pay Range : $22.29-$30.58 / hour

In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range.

Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state.

Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity / expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Requirements

Requirements

Required Qualifications :

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
  • 1 year of experience in customer service or a healthcare / medical office environment preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9 / ICD10 codes and CPT / HCPC Codes and Modifiers.
  • Last updated : 2024-05-12

Job Summary

JOB TYPE

Full Time

INDUSTRY

Hospital

POST DATE

05/13/2024

EXPIRATION DATE

08/10/2024

WEBSITE

scripps.org

HEADQUARTERS

SAN DIEGO, CA

SIZE

3,000 - 7,500

FOUNDED

1924

CEO

CHRIS D VAN GORDER

REVENUE

$1B - $3B

INDUSTRY

Hospital

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About Scripps Health

Scripps Health is a health system in San Diego where top doctors practice at hospitals, outpatient clinics, walk-in clinics, urgent care and emergency rooms.

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The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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